Service Fee Policy

1. Introduction

CareerSetu Pro may provide candidates with access to free features as well as certain optional or applicable paid services.

Where a fee applies, the relevant service, applicable price and payment information should be disclosed before payment is completed.

Candidates should review the service details carefully before making any payment.

3. Candidate Account Registration

Creating a CareerSetu Pro candidate account should be distinguished from purchasing any separately offered paid service unless the platform clearly and expressly states otherwise before registration.

Candidates should not assume that creating an account itself creates any obligation to purchase an additional service.

4. Services That May Carry a Fee

Depending on the services actually made available through CareerSetu Pro, certain optional or additional candidate services may carry a disclosed fee.

Examples may include applicable premium or additional career-support services made available through the candidate dashboard.

A service should only be treated as paid where the platform clearly displays the applicable fee before payment.

5. Fee Disclosure

Where a paid service is offered, CareerSetu Pro should display the applicable amount and relevant service information before the candidate confirms payment.

Candidates are responsible for reviewing the displayed amount before authorising a transaction.

No fee amount should be assumed from this policy alone. The amount displayed for the applicable service at the time of purchase will govern that transaction, subject to applicable law.

6. Taxes and Applicable Charges

Where taxes or other legally applicable charges are required, they may be included in or added to the displayed service amount as applicable.

The final payable amount should be displayed to the candidate before payment confirmation wherever required by the applicable payment flow.

7. Payment Process

Payment for a paid CareerSetu Pro service should be made only through the payment methods officially provided through the platform or otherwise communicated through verified CareerSetu Pro channels.

Candidates should verify the service, payable amount and payment destination before authorising a transaction.

8. Payment Service Providers

CareerSetu Pro may use external banks, payment gateways, UPI services or other payment service providers to process transactions.

Payment processing may therefore also be subject to the applicable provider's independent terms, privacy practices and technical processing rules.

CareerSetu Pro should not request your UPI PIN, banking password, card PIN or OTP through ordinary support communications.

9. Payment Confirmation

A service should normally be treated as paid only after the relevant transaction has been successfully confirmed through the applicable payment process.

A screenshot or user-side debit notification alone may not establish final settlement if the payment provider reports the transaction as failed, pending, reversed or incomplete.

10. Failed or Pending Payments

If a payment fails or remains pending, the candidate should avoid repeatedly making additional payments until the status of the earlier transaction is reasonably clear.

Amounts temporarily debited for failed transactions may be reversed according to the processing rules of the relevant bank, UPI service or payment provider.

11. Duplicate Payments

If the same service is accidentally charged more than once for the same transaction, candidates should contact CareerSetu Pro support with the relevant transaction references.

Verified duplicate payments may be handled in accordance with the Refund Policy .

12. Service Activation

Where a paid service requires activation, access may be enabled after successful payment confirmation and completion of any applicable service requirements.

The exact activation process may vary depending on the service purchased.

13. Payment Records and Receipts

CareerSetu Pro may maintain transaction records for successfully processed payments.

Where receipt functionality is available, candidates may be able to access payment history or receipts through their account.

Candidates should retain relevant transaction references for their records.

14. Assessments and Service Fees

Where an assessment forms part of a paid service, payment is for access to or delivery of the disclosed service and does not guarantee any particular assessment score.

Assessment performance also does not guarantee interview selection, employment or placement.

15. Interviews and Recruitment Outcomes

Payment for a CareerSetu Pro service does not require an employer to shortlist, interview, select or employ a candidate.

Employers and organisations may apply their own eligibility criteria, assessment standards and recruitment processes.

16. No Employment Guarantee

Payment of any CareerSetu Pro service fee does not guarantee:

• Job placement
• Employment
• Interview selection
• Employer response
• Assessment success
• Offer letter
• Joining confirmation
• Any specific salary
• Any particular career outcome

Recruitment decisions remain subject to the requirements and independent decisions of the relevant employer or organisation.

17. Refunds

Refund eligibility depends on the circumstances of the transaction and the applicable service.

Candidates should review the Refund Policy before purchasing a paid service.

18. Unofficial Payment Requests

Candidates should exercise caution if anyone claiming to represent CareerSetu Pro asks for payment through an unofficial channel or makes promises of guaranteed employment in exchange for money.

Suspicious payment requests should be verified through the official CareerSetu Pro contact channels before any transaction is made.

19. Fraud and Payment Misuse

CareerSetu Pro may investigate suspicious transactions, fabricated payment evidence, unauthorised payment activity or misuse of paid services.

Accounts associated with suspected fraud may be restricted where reasonably necessary and permitted by applicable law.

20. Candidate Responsibilities

Before making a payment, candidates should:

• Review the service description
• Review the displayed price
• Confirm that they wish to purchase the service
• Verify the official payment channel
• Review applicable refund conditions
• Keep the transaction reference or receipt
• Report payment problems promptly

21. Changes to Fees or Services

CareerSetu Pro may introduce, modify or discontinue services and may change applicable service fees from time to time.

Any updated fee should be displayed before the candidate completes a new transaction.

Changes to future service pricing do not by themselves alter a transaction that was already successfully completed under a previously disclosed price.

22. Applicable Legal Rights

Nothing in this Service Fee Policy is intended to exclude or restrict rights that cannot lawfully be excluded under applicable law.

23. Payment and Service Support

If you have questions about an applicable service fee, payment status, receipt or paid service, contact CareerSetu Pro through the official support channels published on the website.